商務英語專業難詞

關于商務英語專業難詞

　　1、abandon rate 掛斷率（衡量客戶服務質量的指標之一，計算方式為：撥入客戶服務中心的電話總數中客戶因等候時間過長而掛斷的電話數目占總數的百分比）

　　2、absenteeism 曠工，缺勤

　　例：Improvements in working conditions helped to reduce levels of absenteeism.

　　3、absolute interest 絕對產權，絕對權益

　　例：The company has an absolute interest in the building.

　　4、academic intelligence 學術方面的才智

　　例：Phrases such as "solves problems well,""displays interest in the world at large,""accepts others for what they are,""admits mistakes,""is goal oriented," and "converses well" suggest that people focus on the worldly side of intelligence, as opposed to just "academic intelligence.

　　5、academic smarts 學術方面的才能

　　例：It’s not the usual way of thinking about it - academic smarts-IQ.

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